Shipping policy
Shipping PolicyThank you for choosing to support my art. I take great care in ensuring your prints arrive in perfect condition. Below you will find detailed information regarding our shipping processes, timelines, and policies.
Processing & Handling TimeAll art prints are made-to-order or carefully inspected before shipping.•Standard Processing: Please allow 3–5 business days for your order to be prepared, packaged, and dispatched.•Limited Editions: For hand-signed or limited edition prints, processing may take up to 7 business days. You will receive a shipping confirmation email with a tracking number once your order is on its way.
International Standard Worldwide10–21 Business Days Please note: Delivery times are estimates and may vary due to carrier delays or customs processing for international orders International Shipping & Customs ship worldwide! However, please be aware of the following for international orders Customs & Duties: Customers are responsible for any customs fees, import duties, or taxes incurred in their country. These are not included in the shipping cost.Tracking: While most international orders include tracking, some local carriers may not provide door-to-door updates once the package enters your country.
Damaged or Lost Packages
In the rare event that your print arrives damaged or is lost in transit Damaged Items: Please contact at brownjuff680@gmail.com or 321 378 5181 within 48 hours of delivery. Include clear photos of the damaged print and the exterior packaging. We will arrange for a replacement at no additional cost.•Lost Packages: If your tracking information has not updated for more than 14 days (Domestic) or 30 days (International), please reach out so we can open an investigation with the carrier.
Incorrect AddressPlease double-check your shipping address during checkout. Im not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the item.
Contact InformationIf you have any questions regarding your shipment, please reach out to Email: Smokesims@gmail.com or 321 378 5191 Business Hours: , Monday–Friday, 10 AM – 8 pm